Deleting your account

How to delete your FetePass account, in the app or by email, what is deleted and what is kept as a record.

Last updated 24 October 2026.

FetePass is in private preview. The software is complete and runs against the real systems it will run against in service — the same database, the same payment rail, the same gate. FetePass is operated by FeteLABS, LLC, a Delaware limited liability company. It holds no money-services licence and has not yet sold a real ticket. A few details are not settled yet — the postal address, the fee schedule and some retention periods — and they are marked to be confirmed before launch rather than invented. They will be filled in here, with a new date on this page, before FetePass sells its first real ticket.

During the preview: no FetePass balance holds real money — there is no FetePass balance to top up, and no payment method that could load one — and anything you are shown in a demonstration may be reset. Everything on the screen still comes from real data: FetePass does not put invented events, venues, prices or people in front of anyone, so an empty surface is an empty surface rather than a mock-up.

In the app

1. Sign in to FetePass, in the app or on the website.
2. Open your profile (your picture, top right) and scroll to the end.
3. Tap Delete my account, type DELETE, and confirm.

It happens at once. If you are the only owner of a business or a shop, add another owner or close it first. A ticket you have listed for resale has to come off the market first, and a plan you pay for has to be cancelled.

By email

If you cannot sign in, email privacy@fetepass.ai from the address you sign in with and say you want your account deleted. We answer within one month.

What is deleted, and what is kept

Deleted: your profile, name, handle and pictures, your posts, follows, saved places and conversations, your wallet passes, and every signed-in session. Nothing comes back.

Kept, with no name on them: the records of tickets, bookings, orders and payments, because the businesses you dealt with and the law need them. The Privacy Notice says how long.