Frequently Asked Questions

How signing in, tickets, paying, resale and refunds actually work today — and, in the fine print, who produced the weather and place data FetePass shows.

Last updated 23 September 2026.

FetePass is in private preview. The software is complete and runs against the real systems it will run against in service — the same database, the same payment rail, the same gate. What is not settled is the company behind it: FetePass is not yet incorporated, holds no money-services licence, and has not taken a real payment. So the registered company name and number, the registered office, the published contact addresses, the fee schedule and some retention periods are marked to be confirmed before launch rather than invented. They will be filled in here, with a new date on this page, before FetePass takes its first real payment.

During the preview: no real money moves — the fiat top-up is switched off in the product, not merely unlinked — and anything you are shown in a demonstration may be reset. Everything on the screen still comes from real data: FetePass does not put invented events, venues, prices or people in front of anyone, so an empty surface is an empty surface rather than a mock-up.

Getting in

How do I sign in? I never set a password.

There isn’t one. You give an email address, we send a short code, and you type it into the boxes on screen. The same flow signs you in and creates your account the first time, so there is no separate sign-up. Codes expire, so ask for a fresh one rather than reusing an old email. Once you are in you can add a passkey on your account page and use your face, your fingerprint or your screen lock next time instead of waiting for a code.

Can I look around without an account?

Yes — you never have to sign in to browse islands, events, places and news. You only need an account of your own when something has to belong to you: a ticket, a booking, an order, a wallet.

One thing to be straight about, because “no account” would not be the whole truth. The moment you tap Guest Mode, the app creates an anonymous account for you on our server, because our database serves no request that is not attached to one — without it the feed and the island tab would be blank. It has no name, email or phone number on it, it becomes your own account if you sign in later, and nothing at all is created before that tap. The Cookie and Tracking Notice and the Privacy Notice both describe it, and either notice tells you how to have the row deleted.

Why is there no phone sign-in?

Because there is no SMS provider connected yet, and an OTP screen that cannot send an OTP is worse than not offering it. A phone number is an optional field on your profile in the meantime.

Islands

Which islands does FetePass cover?

Thirty island editions across the Caribbean, each with its own tab. An island tab carries that island’s news, its weather, and the events and places FetePass knows about there.

An island tab is empty. Is it broken?

Usually not. A tab shows what actually exists for that island; when nothing does, it says so plainly instead of filling the space with something invented. Some islands publish far less online than others, and that is the honest answer rather than a fault.

Where does the island news come from?

From local publishers, broadcasters, government information services and festival organisers. Every item shows the publisher’s name, the date, a short excerpt and a link to the original. We never reproduce a full article — the link is the point. If you publish one of these and want it handled differently or removed, say so through Contact and it is done.

Tickets

Is the price I see the price I pay?

Yes. Fees and any tax we know about are included in the first price you see, not added at the last step.

Can I screenshot my ticket?

It will not get anyone in. Your gate code rotates inside the app, so a still image is stale by the time it is shown. Keep the app open at the gate.

What if there is no signal at the venue?

The app itself is saved on your device, so it opens with no connection — and during an event your ticket can now show its code without one too. Your phone holds the key for that event only, and works the code out itself. The gate still needs a connection. The code is checked against our servers on our clock and spent the first time it matches, so a scan needs signal at the door even when your phone had none. That is deliberate: a scanner that could admit people offline could be fooled, and we would rather the door waits than the wrong person walks in. Reach the venue with a connection if you can.

Does the name on my ticket matter?

Only where the promoter requires an ID match, and the event says so if it does. FetePass never collects or stores a photo of your ID or your face — that check happens at the door, by the promoter’s own staff.

Can I sell a ticket I cannot use?

Where the promoter has enabled resale for that event, yes, through FetePass. Each event carries a resale cap its promoter sets — face value, or face value plus a stated percentage — shown on the event and on the resale screen. Listings above the cap are refused, and reselling outside FetePass can void the ticket. Full rules are in the Terms, section 8.

Paying

How can I pay?

USDC on Solana through Solana Pay, cash at the door where the event takes it, or nothing at all where entry is free. Prices are quoted in the seller’s currency and settled at the rate shown at checkout. For USDC, tap “Open wallet app” on your phone, scan the code from another phone, or use a wallet in your browser — Phantom, Solflare or any wallet that reads Solana Pay. You need USDC and a little SOL for the network fee.

Can I pay by card?

Not yet. There is no card rail yet, and no on-ramp to buy USDC on-island either. When either is added, the Terms will say so before it goes live rather than after.

What is event credit?

Cash taken at the door can be issued as a balance you spend at that event only. It is not money and not a payment account, and it cannot be spent anywhere else. Whether unused credit is refundable, and when it expires, is the promoter’s choice and is stated on the event before you pay. Unless the event says otherwise, unused credit is not refundable.

The event was cancelled. What happens?

The promoter refunds what you paid through the same rail, and we pass it on as soon as they release it. A payment confirmed on a public blockchain cannot be reversed by us, so a refund is a new payment rather than an undo. If an event is moved or materially changed, the promoter states whether tickets carry over or are refunded. Change of mind is the promoter’s own policy, shown on the event, and any cancellation right your own law gives you applies on top.

Running events, venues and kitchens

I am a promoter. How do I list an event?

Through the promoter console: create the organisation, publish the event, sell, scan at the gate, and see it in payouts. Start at Contact and we will set you up — partner onboarding is not self-serve during the preview.

My bar or restaurant is listed and I did not put it there.

Unclaimed listings come from OpenStreetMap, the open map database, so the island’s places are findable before anyone signs up. Those listings take no orders. You can claim yours and replace it with what you publish yourself, or have it removed — either way, through Contact.

Your data

Are you tracking me?

No advertising cookies, no analytics scripts, nothing that follows you to another site. What is stored on your device, and why, is listed one by one in the Cookie and Tracking Notice.

How do I get a copy of my data, or delete it?

Ask through Contact. What we hold, how long, and who it is shared with is in the Privacy Notice.

What a private preview means

FetePass is being shown privately before the company behind it is formed. The software is finished and runs against the real systems it will run against in service — the same database, the same gate, the same payment rail. What is outstanding is paperwork, not code.

Three things follow from that, and they are worth stating plainly rather than leaving to be discovered:

• No real money moves. Topping up a balance with real currency is switched off in the product itself, and stays off until the money-services position is settled. Cash taken at a door by a promoter is that promoter’s own cash and is unaffected.
• Nothing on the screen is invented. There is no demo data anywhere in FetePass: no made-up events, venues, prices, reviews or people. A surface with nothing in it is genuinely empty, which is why some of them are.
• Anything shown in a demonstration may be reset. Do not treat a preview account as a place to keep something you need.

What is built but switched off

These are finished and deliberately not running, each waiting on one decision rather than on more work: tickets in a Google Wallet. Where a switch is off, FetePass either does not draw the control at all or says on the screen that it is off. What it never does is show a button that quietly fails.

Two more that were on this list are running now: notifications that reach your phone when FetePass is closed, which you turn on from your Inbox or your account page, and signing in with a passkey, which you add on your account page once you are signed in.

Two things that were on this list have been switched on for testing: Limin’ (seeing where your crew are at a fete, and it stores no location of yours — see the Privacy Notice) and showing a ticket’s code without a connection during an event. A third, topping up a balance with real currency, has had its switch turned on and still has no way to pay — no payment method is connected to it, so nothing can be loaded. We are not going to describe that as working.

What is not built

Named rather than hinted at, and each one renders a screen that says so instead of pretending: card payments, buying USDC on-island, codes by SMS, the guest WiFi add-on, deals and rewards, and advertiser placements. The registered company details, the published contact addresses and some retention periods are to be confirmed before launch.

Is the weather here reliable?

FetePass is not a weather service. The reading on an island tab is a convenience and can be out of date or wrong. In a storm, follow your own national meteorological service and your national disaster management office, not this app.

Questions, or something to report

Anything this page gets wrong is worth telling us about, and corrections to the credits below are treated as urgent. Everything on this page can also be asked about through Contact.